FAQs
Where are you located? We are located in the heart of White Center Seattle (SW Seattle) 9828 16th Ave SW Seattle, WA 98106
You open at 12pm, Is there a way to pick up my order earlier? Yes, you can pick up your order as early as 10am at our storefront. Please note that our storefront is closed for walk ins between 10–12 and open only for preorder pickups.
You are closed on Mondays and Tuesdays. Can I still make an order for pick up or delivery? Yes, we are open for preorder pickups/deliveries only on Mondays and Tuesdays, as staff will be on site. You can directly preorder on our website.
Do you deliver? Yes, we deliver within a 9 mile radius from our store. We use a 3rd party delivery service and charge a base fee of $15. Anything over 9 miles, please contact us via phone or email to get a quote for delivery.
Are you on any delivery apps? We are also on delivery apps such as Uber Eats, Door Dash, Grub Hub, ezCater and Hungry Panda
What is white rabbit? White rabbit is an extremely popular Asian milk-based soft and chewy candy. For us at PP, white rabbit is our “Vanilla” and also our most popular flavor.
Are your macarons gluten free? All of our Gluten Free Macarons are labeled (GF). Macarons are naturally gluten free since we use almond flour but we may use gluten products for some flavors. Currently all our macarons are gluten free.
What's the shelf life of macarons? Can I pick up a day before the event?
Macarons can be refrigerated for up to 5 days or frozen for up to 1 month. They are best enjoyed at room temperature. Since macarons keep well, you can certainly pick them up a few days in advance
What's the shelf life of cream puffs? Can I pick up a day before the event?
Similar to doughnuts, cream puffs taste best fresh so it is best to pick it up on the day of the event. You can still pick it up the day before, as it lasts 48 hours. However, please note that the signature crunchy top may not be as crispy.
Do you ship? We currently only ship out our regular sized macarons and merch. Click here for all of our shippable items
How much is shipping?
$12 for local orders (Washington State) $21 for out of state.
Other Shipping Questions? please refer to our Shipping Policy
I have some dietary restrictions, do you have an ingredients list?
Yes, here are the ingredient listing for Macarons or Cream Puffys.
At Puffy Pandy, we take food allergies and dietary restrictions very seriously. However, we want to inform our customers that all our products are made in a facility that handles a variety of allergens. These allergens include, but are not limited to, nuts, dairy, eggs, wheat, and soy.
While we make every effort to clean our equipment and prevent cross-contamination, there is always a risk that trace amounts of allergens may be present in any of our products. This means we cannot guarantee that any item is completely free from allergens.
If you or someone you are ordering for has a severe allergy, we recommend exercising caution and consulting with your healthcare provider before consuming our products. Your safety is our priority, and we are happy to answer any specific questions you may have about our ingredients and processes.
For any other questions. Please email us or call us at 206-841-0052